Hiii there! Welcome to E-ROTICA’s Online Shop! We’re all about creating smooth, fun experiences for you—whether you’re browsing, shopping for goodies, or getting hyped for our events! We know policies might not be the most exciting thing ever, but hey, they’re here to keep everything crystal clear and hassle-free for you. This page gives you the lowdown on shipping, returns, payments, and privacy. Got questions? Need a hand? We’re just a message away, so don’t be shy—reach out anytime! Thanks for stopping by, and happy shopping!

SHOP E-ROTICA POLICY

Last Updated: 31/01/2025

1. Shipping Policy

We aim to provide a seamless shopping experience, including efficient and timely shipping.

Shipping Time

Shipping Providers

Shipping Fees

2. Return and Refund Policy

We strive to provide high-quality products and excellent customer service. Below are our guidelines for returns and refunds, which are designed to ensure fairness and clarity while protecting the business from fraudulent or unreasonable claims.

Eligibility for Returns

Return Process

  1. Initiate a Return:
    • Contact us at e@e-rotica.eu within 14 days of delivery.
    • Your email must include the following details:
      • Order number
      • Product name(s)
      • Reason for return
      • Photos of the item, if applicable (to verify condition)
  2. Return Approval:
    • Once your request is reviewed, we will notify you of approval or rejection via email. Approved returns will include instructions and the return shipping address.
    • The store reserves the right to reject returns that do not meet the eligibility criteria or if fraud is suspected.
  3. Return Shipment:
    • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
    • The return must be shipped within 7 days of receiving approval. Failure to return the item within this timeframe may void the return request.
    • We recommend using a trackable shipping method with insurance, as we are not responsible for returns lost or damaged in transit.
  4. Refund Processing:
    • Once the returned item is received and inspected, we will notify you of the refund approval or rejection.
    • Items that do not meet the return conditions may be rejected or refunded at a reduced value.
    • If approved, the refund will be processed within 14 days and credited to your original payment method. Transaction fees, if applicable, may be deducted from the refund.

Exchanges

We do not offer direct product exchanges at this time. To obtain a replacement, please follow the return process above, and place a new order after your refund is processed.

Defective or Incorrect Items

We take product quality and accuracy seriously. If you receive a defective or incorrect item, please follow these steps:

Important Notes and Liability Limitations

If you have further questions about our return and refund policy, please contact us at e@e-rotica.eu. Our team is here to assist you during business hours, Monday to Friday, 9:00 AM – 5:00 PM (CET).

3. Payment Methods

We offer secure payment options for your convenience, including:

All payments are processed securely through trusted third-party payment processors. We do not store your payment information on our servers. This ensures your financial data remains protected and confidential during every transaction.

4. Privacy and Security

Your privacy and data security are important to us. We comply with the General Data Protection Regulation (GDPR) to ensure that your personal information is collected, processed, and stored securely.

We do not share your personal information with unauthorized third parties. Data provided during purchases, account registrations, or other interactions is used solely for order fulfillment, customer support, and improving our services.

For full details on how we collect, use, and protect your data, please review our Privacy Policy.

5. Changes to the Store Policy

We reserve the right to update this Store Policy at any time to reflect changes in legal requirements, business practices, or service offerings. Updates will be posted on this page with a revised effective date. We encourage customers to review this page periodically to stay informed of any changes.

6. Limitation of Liability and Indemnification

By using our store and services, you agree that SO FAR SO GOOD Grzegorz Ciwoniuk, its affiliates, directors, employees, and agents shall not be liable for any damages, losses, or claims arising from:

You further agree to indemnify and hold harmless SO FAR SO GOOD Grzegorz Ciwoniuk and its affiliates from any claims, damages, or expenses arising from your use of the store, violation of this policy, or breach of applicable laws.

7. Governing Law and Dispute Resolution

This Store Policy shall be governed by and interpreted in accordance with the laws of Poland. Any disputes arising in connection with this policy or your use of our services will be subject to the exclusive jurisdiction of the courts located in Białystok, Poland.

8. Contact Information

If you have any questions or concerns about this Store Policy, please contact us:

Our customer service team is available to assist you Monday to Friday, 9:00 AM – 5:00 PM (CET).