Hiii there! Welcome to E-ROTICA’s Online Shop! We’re all about creating smooth, fun experiences for you—whether you’re browsing, shopping for goodies, or getting hyped for our events! We know policies might not be the most exciting thing ever, but hey, they’re here to keep everything crystal clear and hassle-free for you.
This page gives you the lowdown on shipping, returns, payments, and privacy. Got questions? Need a hand? We’re just a message away, so don’t be shy—reach out anytime!
Thanks for stopping by, and happy shopping!
SHOP E-ROTICA POLICY
Last Updated: 31/01/2025
1. Shipping Policy
We aim to provide a seamless shopping experience, including efficient and timely shipping.
Shipping Time
- Orders are processed within 1-3 business days of payment confirmation. Note: If an item page specifies different processing or release times (e.g., for pre-orders or special releases), those timeframes take precedence.
- Estimated delivery times depend on the shipping destination:
- Domestic (Poland): 2-5 business days
- International (EU Countries): 5-14 business days
- International (Non-EU Countries): 10-21 business days (customs delays may apply)
Shipping Providers
- We use reputable carriers including DHL, UPS, InPost, and national postal services.
- A tracking number will be provided upon shipment confirmation via email.
Shipping Fees
- Shipping fees vary based on location, product weight, and size.
- Free shipping may be available for certain promotions or orders above a specific amount.
2. Return and Refund Policy
We strive to provide high-quality products and excellent customer service. Below are our guidelines for returns and refunds, which are designed to ensure fairness and clarity while protecting the business from fraudulent or unreasonable claims.
Eligibility for Returns
- Returns are accepted within 14 days of the delivery date, as verified by tracking information.
- Items must meet the following conditions to be eligible for return:
- Item must be unused, undamaged, and in its original, unopened packaging.
- Item must include all original accessories, documentation, and proof of purchase.
- Items that show signs of use, damage, or alterations may be rejected for return or refunded at a reduced amount, at the store's discretion.
- Non-refundable Items: Digital products, electronic event tickets, or any items labeled as final sale are not eligible for return or refund once delivered or accessed.
Return Process
- Initiate a Return:
- Contact us at e@e-rotica.eu within 14 days of delivery.
- Your email must include the following details:
- Order number
- Product name(s)
- Reason for return
- Photos of the item, if applicable (to verify condition)
- Return Approval:
- Once your request is reviewed, we will notify you of approval or rejection via email. Approved returns will include instructions and the return shipping address.
- The store reserves the right to reject returns that do not meet the eligibility criteria or if fraud is suspected.
- Return Shipment:
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- The return must be shipped within 7 days of receiving approval. Failure to return the item within this timeframe may void the return request.
- We recommend using a trackable shipping method with insurance, as we are not responsible for returns lost or damaged in transit.
- Refund Processing:
- Once the returned item is received and inspected, we will notify you of the refund approval or rejection.
- Items that do not meet the return conditions may be rejected or refunded at a reduced value.
- If approved, the refund will be processed within 14 days and credited to your original payment method. Transaction fees, if applicable, may be deducted from the refund.
Exchanges
We do not offer direct product exchanges at this time. To obtain a replacement, please follow the return process above, and place a new order after your refund is processed.
Defective or Incorrect Items
We take product quality and accuracy seriously. If you receive a defective or incorrect item, please follow these steps:
- Contact us at e@e-rotica.eu within 7 days of delivery.
- Provide your order details, a description of the issue, and clear photos of the defect or incorrect item.
- After reviewing your case, we will provide instructions for returning the item and arrange for a replacement or refund at no cost to you, if approved.
Important Notes and Liability Limitations
- We reserve the right to modify or update our return policy at any time without prior notice. Changes will be posted on this page.
- The store is not responsible for delays or failures caused by events beyond our control, including shipping carrier delays, customs inspections, or force majeure events.
- This policy is subject to the laws and consumer protection regulations of Poland. Claims outside this policy may not be honored unless required by law.
- Any abuse of the return policy, including excessive or fraudulent return requests, may result in restrictions on future orders.
If you have further questions about our return and refund policy, please contact us at e@e-rotica.eu. Our team is here to assist you during business hours, Monday to Friday, 9:00 AM – 5:00 PM (CET).
3. Payment Methods
We offer secure payment options for your convenience, including:
- Credit/Debit Cards: Visa, MasterCard, American Express
- PayPal
- Bank Transfers: Available for certain regions
- Other Integrated Payment Platforms: Depending on your location and product type
All payments are processed securely through trusted third-party payment processors. We do not store your payment information on our servers. This ensures your financial data remains protected and confidential during every transaction.
4. Privacy and Security
Your privacy and data security are important to us. We comply with the General Data Protection Regulation (GDPR) to ensure that your personal information is collected, processed, and stored securely.
We do not share your personal information with unauthorized third parties. Data provided during purchases, account registrations, or other interactions is used solely for order fulfillment, customer support, and improving our services.
For full details on how we collect, use, and protect your data, please review our Privacy Policy.
5. Changes to the Store Policy
We reserve the right to update this Store Policy at any time to reflect changes in legal requirements, business practices, or service offerings. Updates will be posted on this page with a revised effective date. We encourage customers to review this page periodically to stay informed of any changes.
6. Limitation of Liability and Indemnification
By using our store and services, you agree that SO FAR SO GOOD Grzegorz Ciwoniuk, its affiliates, directors, employees, and agents shall not be liable for any damages, losses, or claims arising from:
- Your use of or inability to use the store or website.
- Any delay, error, or interruption in the operation of services.
- Third-party actions, including shipping providers and payment processors.
- Products that are misused, altered, or used in violation of provided instructions.
You further agree to indemnify and hold harmless SO FAR SO GOOD Grzegorz Ciwoniuk and its affiliates from any claims, damages, or expenses arising from your use of the store, violation of this policy, or breach of applicable laws.
7. Governing Law and Dispute Resolution
This Store Policy shall be governed by and interpreted in accordance with the laws of Poland. Any disputes arising in connection with this policy or your use of our services will be subject to the exclusive jurisdiction of the courts located in Białystok, Poland.
8. Contact Information
If you have any questions or concerns about this Store Policy, please contact us:
- Email: e@e-rotica.eu
- Phone: +48 730 730 933
- Registered Address:
SO FAR SO GOOD Grzegorz Ciwoniuk,
Fabryczna 35/24, 15-482 Białystok, Poland
Our customer service team is available to assist you Monday to Friday, 9:00 AM – 5:00 PM (CET).